Summer sale - up to 50% off! Customer service


Can I pay afterwards or on delivery?

No, you can not pay afterwards or on delivery. Nevertheless, orders can be paid by bank transfer. Please note that it may take 3-5 business days for payment to be processed. Your order will be shipped as soon as we receive your payment.

Still have questions about your order or payment? Our customer service will be happy to help you.


How long does it take for you to receive my payment?

This depends on several factors. Check below what applies to you:

  • For Mollie Direct Payments (electronic payments), we receive the payment after a few seconds. It does not matter which bank you are affiliated with.
  • You can also opt for a bank transfer. Please note that this can take 3-5 working days for the money to reach our account. Once we have received your payment, your order will be processed and sent.

Do you have any questions about your order or payment? Our customer service will be happy to help you.


I am having problems paying, what should I do?

Contact our customer service department if you have problems paying. Our colleagues will be happy to help you.


Do the prices include VAT?

The prices do not always includes VAT. it depends on the country and the type of customer. Next to the price you can see of it includes VAT.


Where can I find my invoice?

You can easily find your invoices by logging into your account (or click here) and select "Account". Then, go to the “orders” tab and scroll down for an overview.

Please note that your invoice will only be available after your order has been completed, shipped, or is ready for pickup.

Questions about your invoice? Please contact our customer service team. They will be happy to help you.


What is your account number?

If you place an order and choose to pay with a bank transfer, you will receive the account number via your order confirmation e-mail.

Having problems with your payment? Please contact our customer service.