Can I withdraw and return my order?

Yes, you can exchange or return a product within 30 days after reception without penalty fee or reason and this according to the right to cancel. This right is only applicable to citizens of the EU. Customers located in Switzerland or the United Kingdom can also make use of the right to cancel, but they will be responsible for the import duties as well. You are not obliged to give a reason for return, though this can be useful for us to improve our service and product range. The costs to return the product are at the client's expenses.

Before you return a product, it can be useful to first send your request of return by email. Subsequently we will send you a return document which will normally accelerate the processing when the returned product arrives in our warehouse.

Conditions:

A product in return will only be accepted if it complies to our return conditions. Any deviation from these conditions may cause a refusal of the return:

• The products have to be comlete (including all accessories, manuals and documentation).
• Products have to be undamaged and in the original (undamaged) packaging. Products cannot show signs of usage, received products may only be viewed as would happen in a normal store. If you do install or use the products, it means you accept the products.
• dmlights has to receive the return within 14 days.

Exceptions:

• The right of withdrawal does not apply to tailor-made products for the customer, customization or products that are clearly intended for a specific person.
• The right of withdrawal does not apply to products that are used, damaged or incomplete.
• The European right of withdrawal does not apply to corporate customers (i.e. customers with a business name and/or VAT number).
• The European right of withdrawal only applies to orders delivered in the 28 EU member states + Iceland, Liechtenstein and Norway.

How to withdraw and return a product?